Contact Water2SaveSM for:
Customer Support
How Water2SaveSM Supports Its Customers:
At Water2SaveSM we provide extensive support to our customers for irrigation related problems using our state-of-the-art remote wireless communications and through onsite visits.
Water2SaveSM remotely adjusts and monitors electronic irrigation operation and notifies customer and the landscape contractor of any issues or potential problems identified from data and information retrieved from the equipment installed at the customer's property.
We communicate via telephone (during normal business hours) and e-mail with customer's corporate management (if applicable), property manager, maintenance staff, and landscape contractor regarding issues or potential problems related to the customer's own irrigation controller or metered water consumption.
Property managers or landscape contractors are able to report any issues or problems known to have occurred or that appear to be occurring via our mobile telephone numbers (24/7) or via e-mail.
Water2SaveSM provides complementary non-warranty site visits each year at no cost to the customer. Non-warranty site visits are typically made to: check-up on overall landscape aesthetics; conduct meetings with the property manager and/or landscaper ensuring the Water2Save equipment is operating as designed.
Our customers may also request a non-warranty site visit, at any time, by contacting us either through our mobile telephone numbers (24/7) or by e-mail.
Prior to any site visit which we conduct in the normal course of our service, we will notify our customers at least 7 days in advance of all site visits. Notification shall include customer's property manager, maintenance staff, landscape contractor, and other contacts requested by our customers.
Our "state-of-the-art" equipment is specially designed to provide remote support. When customers notify us of a problem, we use our patented technology to remotely resolve any system issues using data and information retrieved from our equipment installed at the site. In the event such remote efforts fail to resolve the problem, we will schedule a site visit for further investigation of the source of the problem and recommend ways to quickly resolve the issue.
Our goal is to not only to provide superior service but also to deliver world-class support that exceeds expectations to each and every one of our customers.
Download the Letter of Authorization Form.
Download the Water2SaveSM Brochure.
